Adaptis Offshore Partner Tēla Earns ISO 9001:2000 Certification
August 8, 2005
Seattle, WA – Adaptis, a leading provider of Business Process Outsourcing ( BPO) and related services to the health care industry, today announced that it’s offshore BPO partner, Tēla Sourcing, has achieved conversion to ISO 9001:2000 certification from AQSR International, Inc., a quality management systems registrar. The new standard, released in December 2000, is an internationally recognized quality management system standard developed by the International Organization for Standardization (ISO). ISO 9001:2000 is a process-based Quality Management System (QMS) and enables organizations to more directly link business objectives with business effectiveness.
Tēla Sourcing was launched in October 2004 as a joint venture between Adaptis and MDIndia health care Services Ltd., to provide a cost-effective and highly efficient option for claims processing and other administrative back office functions by leveraging offshore resources. Tēla is focused exclusively on the U.S. health insurance market and draws on the deep domain knowledge and industry expertise of its parent companies to help its customers determine the best outsourcing strategy, while minimizing the cultural challenges that can occur when working with offshore providers. Adaptis offers a variety of BPO options including on-shore, at the company’s regional operations center based in Yakima, WA, off shore through its joint venture with Tēla, and a variety of multi shore hybrid options.
“By earning ISO 9001:2000 certification, Tēla has taken a significant step toward demonstrating their superior commitment to quality,” stated James K. Anderson, president and chief executive officer of Adaptis. Anderson continued, “In addition, achieving this benchmark so soon and at this relatively early stage of the company’s growth is a real testament to the organization’s focus on quality.”
Brij Sharma, CEO of Tēla Sourcing explained, “By basing our system around quality processes and using ISO 9001:2000 as an extra set of eyes, Tēla will be able to maintain the highest level of quality standards and remain at the forefront of our industry.”
Sharma added, “The company’s employees are committed and use well organized processes - ISO 9001:2000 certification can only serve to improve an already top-of-the-line business and ensures that we deliver on the promises we make to our customers, employees, and vendors.”
The Tēla business model draws on the availability of a highly skilled, well educated, English-speaking workforce and the latest in technology and infrastructure to provide a real-time link between the Baltimore-based headquarters and client services center, and Tēla Sourcing’s state-of-the-art operations facilities in Pune, India. By reducing labor costs and taking advantage of time zone differences to shorten turnaround time on back-office functions, Tēla Sourcing can provide significant savings on many health care administrative functions such as claims processing.
