Adaptis Announces New Member Fulfillment Services Offering
Kaye-Smith Strategic Partnership Expands Both Services and Cost Savings for Clients
March 14, 2007
Seattle, WA — Adaptis, a leading provider of Business Process Integration solutions for health payers, today announced that it signed a strategic partnership with Renton, Washington-based Kaye-Smith, Inc., a leader in the document outsourcing market. With this agreement Adaptis further expands the fulfillment services it can directly offer clients with complete supply chain management services, printing solutions and information services to address database design and conversion, system integration, postage optimization, direct marketing capabilities and overall member communications. To ensure the Adaptis value-add of complete, flexible and customizable offerings, Adaptis provides clients with a single point of contact for all account management needs from complete business process outsourcing to general fulfillment and other services.
Nancy Coburn, Adaptis vice president of strategic partnerships, stated, “Member fulfillment services can be costly and time consuming for health payers, especially when equipment and internal operations are factored in.” This agreement enables Adaptis to provide the flexibility and customization needed to brand, mail and fulfill common member service items including identification cards; welcome letters and kits; customer handbooks; certificate of coverage and plan amendments plus newsletters, directories and wellness materials. Coburn added, “We are very pleased to partner with Kaye-Smith, a recognized industry leader who shares our philosophy of building customer loyalty through customer satisfaction.”
“Adaptis is a leader in providing smart, flexible outsourcing solutions for the payer market and we are looking forward to working together to help payers reduce their member service fulfillment costs while providing flexible, turnkey member communication services, stated Greg Sommerville, Vice-President and General Manager. Sommerville continued, “We believe that Adaptis clients will be very pleased with the Rapsedi on-line, real-time inventory management system which tracks every transaction and provides interactive inventory access and management, in addition to our fulfillment and manufacturing options.”
